Warranty & Core Return Info

Blue Chip Diesel Warranty & Core Return Info

 

At Blue Chip Diesel, we strive to make the warranty and core return process simple and fair. Here's how it works:

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• Best Upgraded Pumps: 3-year warranty 

• Premium Upgraded Pumps: 2-year warranty 

• Standard Upgraded Pumps: 1-year warranty 

• APPS: 1-year (for replacement after testing, not refund)

• Low Fuel Pressure Warning Kit: 1-year (for replacement, not refund) 

No Upfront Core Charge 

We do not add a core charge at the time of purchase. However, if we do not receive your core within 30-days of the ship date, a core charge will be applied. 

 

By installing our injection pump, you agree to return the core within 30-days of the ship date or pay the core charge promptly thereafter. To make the process easier, we cover the cost of return shipping for customers in the lower 48 states. 

 

Core Return Instructions: 

1. Prepare the Core for Return:

   1. Reinstall the plugs provided with the rebuilt pump to prevent leakage. ​

   2. Wrap the core in a plastic bag and reuse the original packing materials and box. 

2. Include Borrowed Tools:​

   1. If you borrowed our puller, please include it with your core return. ​

3. Use the Prepaid Label:​

   1. Place the enclosed prepaid UPS return label over the original shipping label and drop it off at your local UPS location. (The prepaid UPS return label is on the flipside of the original shipping label).​

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Straightforward Core Policy

We do not issue partial credit or deduct from the core charge unless:

• The core has been in a fire, disassembled, or has a damaged/broken case

• If the core case is not reusable, a $250 charge will apply.

 

We do not warranty:

• Contaminated fuel issues such as 100% biodiesel or waste vegetable oil (WVO)

• Rust or corrosion inside the pump

• Tapped solenoid wire (but we will accept a pump that has a "cover" on it to hide the connection)

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Charges After 30 Days

If the core is not returned within 30-days, the following charges will apply:

• $600.00 for 15X/16X pumps 

• $1,000.00 for 17X pumps

• $35.00 for a borrowed puller 

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Charges will be applied to the credit card on file, or if you used PayPal, an invoice will be sent to your email. 

As we treat you fairly upfront, we expect the same courtesy in return - please promptly return the core pump and any borrowed tools. By installing the injection pump, you agree to return the old parts to us. 

Core Return Address:

Blue Chip Core Returns

731 Main Street 

North Oxford, MA 01537

 

Important Notes

Customers outside the lower 48 states are responsible for all return freight charges and any associated fees.

If the prepaid return label is lost or misplaced it remains the customer's responsibility to ensure the core is returned within 30-days.